+44 (0)1425 615485
info@watersedgeguesthouse.co.uk

Terms & Conditions

Booking:
Our rates are per room, per night and based on two people sharing an en-suite double/twin room, inclusive of breakfast.

Rates range from £80 - £90

Our Family Room (sleeps 5 plus a travel cot) rate is £150 per room per night inclusive of breakfast

To confirm a booking a non refundable deposit of 1st night stay is required. Rooms should not be considered reserved until our acknowledgment of the deposit and/or confirmation of the booking has been received

Cancellation:
In the event of any full/part cancellation, or failure to arrive on the agreed date, for whatever reason including illness, a cancellation charge will be levied. We strongly recommend that guests take out Cancellation Holiday Insurance. (Please note that all deposits are non refundable)

Termination:
Watersedge Guest House reserves the right, at its discretion, to terminate, without notice, an individual's stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our strict non smoking policy would constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.

Payment:
Deposits are payable via Bank Transfer, Paypal or Cheque (payable to Watersedge Guest House) and are non-refundable.

Full & Final settlement of your balance is to be paid by cash or paypal upon arrival, cards are accepted but will be subject to a surcharge.

Smoking:
Smoking is only permitted within designated areas ie 1st Floor Balcony, rear garden & the seating area at the front of the house. Please note that any offending guests will be asked to leave immediately and will be liable for professional cleaning of room and outstanding balance for nights booked but not taken through early departure.

Pets:
Dogs are not to be left unattended in rooms, they are not permitted on beds or furniture in the house and we do not permit pets in the dining area during breakfast times.

Damage:
Guests are welcome to consume wine in the bedrooms but in the event of spoilage to furnishings and/or bedding, will be liable to either professional cleaning costs or cost of replacement if the former is unsuccessful or inappropriate.

Departure:
Guests are requested to vacate rooms by 10.30am on morning of departure.

Faults & Complaints:
Any faults or complaints must be reported to the management at the time of the occurrence. Any complaints received after the event will not be accepted. In the event of any major failure of any equipment, property or utilities, this will be dealt with as speedily as possible. The management cannot be held responsible for any inconvenience caused. All equipment and property is maintained on a regular basis.